the General Terms and Conditions - Elite Business Service:
Article 1: Cancellation
If a booked ride is cancelled less than forty-eight (48) hours before the scheduled time, the client is required to pay fifty percent (50%) of the total agreed fare.
If a ride is cancelled less than twenty-four (24) hours before the scheduled time, the client is required to pay the full agreed fare.
If a booking is not confirmed in time by the client, Elite Business Service reserves the right to cancel the booking.
Article 2: Appointments
Zaventem: Upon arrival at Zaventem Airport, the Elite Business Service driver will be waiting at JAVA Coffee with a clearly visible identification sign, unless otherwise agreed in writing. The client must immediately inform Elite Business Service of any delays exceeding forty-five (45) minutes via +32 (0) 469/210.000.
Charleroi: Upon arrival at Charleroi Airport, the Elite Business Service driver will be waiting in the arrival hall at the Louis Delhaize store with an Elite Business Service identification sign, unless otherwise agreed in writing. All delays must be reported immediately via +32 (0) 469/210.000.
The client must inform Elite Business Service immediately of missed flights, flight schedule changes, or baggage issues. Failure to do so, or providing incorrect information, entitles Elite Business Service to charge the full fare or even double the fare. In case of early arrivals, a waiting time of up to thirty (30) minutes may occur.
Article 3: Payment Terms
Individuals: For rides with an agreed price of one hundred twenty-five euros (€125) or more, prepayment via bank transfer is required. The ride will only be carried out after full payment is received.
Companies:
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Invoice: Companies can pay by invoice, provided complete billing details are submitted in writing before the service is delivered.
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Cash: Payment can also be made in cash to the driver, after which an invoice will be sent to the company.
Article 4: General Provisions
Late Payment: If payment is not made within ten (10) days of the invoice date, a contractual penalty of fifteen percent (15%) of the total amount due will apply.
Bookings:
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Bookings made within twelve (12) hours before the scheduled service will incur a surcharge of ten euros (€10) on top of the standard fare.
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Bookings made within two (2) hours before the scheduled service will incur a surcharge of twenty-five euros (€25) on top of the standard fare.
Article 5: Luggage
Clients must explicitly report excessive luggage when booking, defined as more than one (1) suitcase and one (1) piece of hand luggage per person.
If the client (up to three persons) has excessive luggage that does not fit in a standard vehicle, the service provider may choose to deploy a minibus. The fare will then be adjusted to the rate for four (4) to six (6) or seven (7) to eight (8) persons, depending on the luggage volume.
This measure is intended to avoid unforeseen issues at pickup and to ensure smooth service.
Article 6: Damage and Contamination
In the event of damage or soiling of the vehicle, regardless of the type or extent, the client must pay a fixed compensation of three hundred fifty euros (€350) to the driver. This amount covers the initial costs of restoring the vehicle to a presentable condition.
Additional costs—such as specialized cleaning, repair, or lost income due to the vehicle being temporarily out of service—will be invoiced separately.
Article 7: Animals
Clients must notify Elite Business Service when booking if a pet will be transported. Pets must be placed in an appropriate carrier located in the vehicle’s luggage area. If no prior notification is made, the driver reserves the right to refuse transport of the pet.
Article 8: Food and Drink
Clients are not allowed to eat or consume alcoholic beverages inside the vehicle.
Article 9: Seat Belt Requirement
Clients are required to fasten their seat belts immediately upon entering the vehicle. Any fines resulting from non-compliance will be charged to the client.
Article 10: Smoking
Clients may smoke before entering the vehicle. Smoking is strictly prohibited in all Elite Business Service vehicles.
Article 11: Types of Transport
Elite Business Service offers private transport only. Any stops must be explicitly mentioned and confirmed at the time of booking. Unlisted stops will not be made. Bringing additional passengers without prior notice and confirmation will incur a surcharge equal to the full fare per extra passenger.
Article 12: Child Seats
Child seats and booster cushions are available free of charge upon request at the time of booking, subject to availability.
Article 13: Liability for Delays
Elite Business Service accepts no liability for damage resulting from delays, whether due to its own actions or omissions, or due to force majeure.
The company will make every effort to avoid delays.
In the case of proven negligence by Elite Business Service, compensation is limited to the agreed fare.
Article 14: Waiting Time
When picking up a client at a specified location (e.g., home or airport), a ten (10) minute grace period is included.
If the driver must wait longer than ten minutes, a waiting fee of ten euros (€10) per started quarter hour will apply.
For airport pickups, a thirty (30) minute waiting period after the actual landing time is included in the fare. After this, a waiting fee of ten euros (€10) per started quarter hour applies.